Terms and Conditions


PAYMENT

Acme Etal accepts payment via Pay Pal from your bank account, debit or credit card.

Cheques and money orders are not accepted.

DISPATCH

Orders are generally dispatched within 3-4 working days, and advised via email notification. Delivery

time upon leaving our studio varies depending on your location.

Postage costs are automatically calculated based on the weight of the order – we keep delivery

fees as low as possible and do not profit from them. If you have any questions about shipping

please contact us.

SHIPPING

Australia Post

Regular: Delivery time of 1-5 days following dispatch within Australia. Delivery times can vary

particularly in peak times – though if you have not received your goods 5 days after they are sent

then please get in touch.

International:

Delivery time of approximately 10 days following dispatch to most international locations from

Australia. Delivery times can vary – particularly in peak times – though if you have not received

your goods 10 days after they are sent then please get in touch. Please note that customers are

responsible for all international custom and duty fees. These are in addition to, and not included in,

the cost of shipping.

RETURNS POLICY

We hope that you are very happy with your purchases. If something is damaged during transportation,

we will replace it for you. Any claim for damaged product must be made within 48 hours of

receipt, and returned to us within 14 days with your customer details. You will be required to pay

for the return postage however the replaced product will be delivered free of charge. We cannot

accept returns for change of mind, and we cannot exchange your goods.

If you do send items back then please use a secure postage method, so that you can trace where

the package is. The item is your responsibility until we receive it.

PRICES

All prices are subject to change and we retain the right to adjust prices a required.

PRIVACY

We respect your privacy and will never sell, loan, rent, trade or give away any personal information

that you offer during your visit.

OUT OF STOCK?

While we do our best to keep all items on our website in stock, there may be instances when an

item you order may not be available.

NEED HELP?

Contact us during business hours on +613 9730 1552, or email info@acme-etal.com